Intern - Technical Account Management

About Percona

Percona makes MySQL more valuable to customers and the community. Our MySQL Consulting, Support, Training, Remote DBA, and Server Development services as well as open source MySQL software  help people achieve breakthrough results with MySQL.

Our MySQL Consulting and Support teams are in a class of their own. Our expertise is visible in our widely read MySQL Performance blog and our book High Performance MySQL. We also create and maintain the oldest independent version of the MySQL database server (Percona Server), the only open-source hot backup solution for MySQL (Percona XtraBackup), and many more uniquely valuable software tools such as Percona Toolkit for MySQL users.

Discover what it means to work with the smartest people in the industry, solving the most challenging problems our customers can dream up and throw at you. Work from home, with some required travel. Great benefits, flexible hours, and a chance to be part of a company that's changing the industry.

Percona is the oldest and largest independent MySQL support and consulting company with a global, 24x7 staff of nearly 100 serving more than 1,800 customers in 50+ countries since 2006.

***You will work from our Dewitt, Michigan Consulting office.***

Description

Percona has an excellent opportunity for a paid summer intership in our office near Lansing Michigan.  This position would work witin our Technical Account Management team (TAM) working on enhancing and maintaining Percona's customer experience.  The TAM's are responsible for maintaining a relationship with a customer from pre-Sales to delivery of our services, this includes management of consulting services.  This is a great opportunity for a motiivated college student looking for an oppertunity to gain experience in the consulting services industry.

Some of the items interns will be helping us with this year are:

• Ensure Delivery of consulting was completed as promised  
• Follow-up via phone to customers who have not responded to surveys
• Follow-up with Dark Customers who we have not worked with in some time
• Fill in Project coordinator tasks when she is away
  • Schedule consultants
  • work with clients to make sure our pre-reqs are completed
  • watch for new work/issues
• Special projects
• Update customer information in salesforce.com
• Take notes on kick-off/pre-sales calls
• Problem Resolution